W-101 Example: Support ticket triage
Talenttic builds AI workflows and agents for support, finance, sales and operations. Every decision that matters still goes to a person.
Every workflow we build splits the work the same way: repetitive steps go to the agent, decisions and exceptions stay with people.
| Department | Talenttic agent takes | Your team keeps |
|---|---|---|
| Customer support | Sorts tickets, finds order and account data, drafts answers from your help center. | Approves replies, handles upset customers and exceptions. |
| Finance | Reads invoices and receipts, extracts the fields, matches orders, prepares bookings. | Approves payments and signs off the books. |
| Sales operations | Enriches and scores leads, drafts follow-ups, keeps the CRM up to date. | Decides who to call and closes the deal. |
| HR and recruiting | Screens incoming CVs against the role, schedules interviews, answers policy questions. | Interviews, decides and makes offers. |
| Operations | Moves data between your tools, writes reports, watches for problems. | Sets priorities and handles what the agent flags. |
Each workflow has an address, a fixed shape and a clear list of what it replaces. We start from these and fit them to your process.
Replaces Reading, tagging and answering routine tickets by hand
Replaces Copying invoice data from email into accounting
Replaces Researching every new lead before the first reply
Replaces A morning backlog of unsorted shared-inbox mail
Replaces Searching drives and wikis for the right answer
Replaces Writing up calls and passing them to the right team
Client names stay private, so each project is described by what it does. Projects marked "Built and run by us" are our own operations.
Support relied on paid chat tools, and answering questions about balances and invoices meant checking the ERP by hand.
A self-hosted chat inbox linked to n8n and the ERP API. The agent looks up balances and orders, generates the invoice PDF and sends it into the conversation. Conversation and model-usage metrics go to a team channel.
Chatwoot · n8n · ERP API · LLM
Staff searched static documents, wikis and logs to find a single answer.
A chat workspace that takes uploaded documents, splits and indexes them, and answers questions using only that content, with citations.
RAG · Vector search · Document processing
Keeping a blog and social feed active takes daily research, and unsupervised AI can put wrong or off-brand posts in public.
Twice a day the workflow finds trending topics, drafts the post and its image prompts, then pauses in a team chat. Approved posts go to the blog and the social scheduler.
Approval step. A person approves every post before it publishes.
n8n · Gemini · SerpAPI · WordPress · Discord
Finding companies, researching each one and writing a first email by hand does not scale, and outreach has to respect consent.
Workflows find companies in Germany and Austria, research and score each with AI, and pass approved ones into the CRM and the email platform. The agent drafts a personal email. Replies and consent are captured, and a withdrawal removes the person from every connected system.
Approval step. A person decides on every outreach draft and every offer.
n8n · Dolibarr · Mautic · LLM
General questions arrive in the chat at all hours, and a wrong automatic reply or an auto-closed conversation costs trust.
An AI responder answers general questions, classifies each conversation and hands it to a person when needed. It sweeps unassigned conversations, and guards stop it from closing a conversation on its own.
Approval step. Escalations go to a person in a team channel.
Chatwoot · n8n · LLM · Discord
Turning wide footage into subtitled vertical clips needs desktop editing tools and manual subtitle work.
A webhook takes a video, transcribes the audio, builds the subtitles, fits the frame to vertical 1080 by 1920 and returns the finished file in a single request.
n8n · Whisper · FFmpeg
We run our own agent platform, so every workflow ships with the controls a business needs before it trusts software with real work.
Your choice of models, OpenAI or Google Gemini, connected to the tools you already use.
Sending a reply or booking a payment.
The action waits until a person approves it.
The case is not clear enough to act on.
The agent hands the case to your team instead of guessing.
Every step the agent takes is recorded, so you can see what happened and why.
Start small with one process. Keep what works and add the next.
We walk through your process with your team, find the steps an agent can take and estimate the time it frees up.
We build one workflow end to end, connect it to your tools and run it with approval steps on real work.
We monitor, support and extend the workflow, and add the next process when you are ready.
Steps with real consequences wait for approval from your team, and the agent escalates cases it is unsure about. You see every action in the activity log, and we tune the workflow when something needs correcting.
No. We build, connect and maintain the workflows. Your team describes the process, then reviews and approves the agent's work.
We build on n8n and Make.com, connect through APIs to tools like help desks, CRMs, email and accounting software, and use OpenAI or Google Gemini models.
A focused look at one or more of your processes. We map the steps, mark which ones an agent can take and which stay with people, and recommend where to start.
Talenttic is registered in Hamburg, Germany, with a second team in Nigeria. We work with clients worldwide.
Tell us what your team does by hand today. We reply with a first map of the steps an agent could take and the decisions that stay with you.
